Customer Delivery Specialist

HP Financial Services is the leasing and lifecycle asset management services subsidiary of the Hewlett-Packard Company, offering a full range of financial services solutions with over 1,100 employees, doing business in more than 40 countries.

HP Financial Services can help you manage to the lowest total cost of ownership - from planning and acquiring technology all the way to retiring and replacing it. We make it easy and economical for you to deploy world-class technology on terms tailored to your unique needs. And we help you manage the risk of dealing with obsolete or unneeded IT equipment.  World headquarters and regional offices for the Americas are in Murray Hill, New Jersey. The company also maintains regional headquarters in Dublin, Ireland, Sydney and Australia.

Our cradle-to-grave solutions help customers - large and small - improve cash flow, reduce total cost of ownership, minimize risk of obsolescence, and make the most of their HP infrastructure solution throughout its entire lifecycle. Our services include a variety of acquisition strategies for multi-vendor/multi-technology solutions, along with financial asset management tools, and a wide range of disposition and remarketing services to maximize the value of older equipment.

POSITION SUMMARY:

Partner with Sales and Customer Delivery Team members to manage documentation, book and fund SMB Lease deals. Special projects, as needed.

RESPONSIBILITIES: Assist Sales in pursuing new business

Assist Sales with opportunity assessment

Collaborate with Sales in managing relations with the customer, HP and Resellers

Administer add-on or follow-on business

Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems

Responsible for completion of asset level detail entry (entry may be outsourced)

Arrange to receive and proactively manage/reconcile supplier invoices (HP or external Suppliers)

Prepare package for compliance review

Prepare booking and funding packages

Track deal funding to completion of payment

Respond to customer inquiries

Coordinate/follow-up/reconcile on activities necessary for deal processing

Conduct initial and final compliance review pursuant to Schedule of Authorization

Check customer and supplier against Sanctioned Parties List at time of funding and booking

Support testing of new systems releases as requested

Scan documents into system

Share accountability with colleagues in Customer Delivery Team to optimize customer experience and achieve team goals

Complete Post Booking adjustments (as required)

Issue Vendor Authorization Letter or Shipping Authorization Letter (VAL and SAL)

Work within Schedule of Authorization

Reseller support (for web based deals); act as first point of contact

Qualifications

YOUR PROFILE:

Minimum 1 year comparable experience

Undergraduate degree or equivalent work experience in a related field preferred

Proven ability to work in a team environment

Customer focused approach and good problem solving skills required

Excellent organizational, planning, prioritization and follow up skills

Ability to multi-task and work independently in a dynamic environment

Excellent communication skills, both oral and written

Demonstrated ability to take feedback constructively

Strong PC Skills with experience in a Windows environment

Analytical experience in the financial services industry a plus

Basic understanding of contracts in the financial services industry a plus

Job - Sales Operations

Primary Location - United States-New Jersey - Murray Hill

Schedule - Full-time

Job Type - Experienced

Shift - Day Job

Travel - No

Please refer to job code 1697342 when responding to this ad.

Category:	Transportation
	> Driver
Location:	Murray Hill, NJ
County:	County
ZIP Code:
Pay Rate:	Open
Job Terms:	full time
Company:	Hewlett-Packard
Phone:	email only please
Fax:	email only please