Teller II

Greet and welcome every client as they enter the branch; acknowledge by name, if known. Smile and make eye contact. Accurately process all financial service transactions. Participate in client appreciation events. Maintain responsibility for cash drawer and follow proper balancing procedures. Take ownership of client issues when possible, with the assistance of the Branch Manager. Make product suggestions based on the clients needs and refer to a member of the branch team. Review and maintain knowledge of product guides, fees & policies to stay current on offerings for product suggestions. Provide answers and assistance for client questions/concerns by utilizing resources within the branch. Continue to build the client relationship by viewing client profiles. Participate in post/debrief meetings with the branch involving clients from the day to better understand specific client needs. Maintain relationships with Relationship Managers and Branch Managers and notify them of client sales opportunities. Follow up with clients after close of sales transaction with the Relationship Manager, if sale was based on a referral made by the teller. Ensure more complex sales activities/opportunities are handed off to the Relationship Manager. Ensure compliance with security and audit procedures. Required Qualifications High School Diploma or equivalent business experience. A minimum of 3 years cash handling experience. Ability to take over Branch cash, as requested. Ability to back up Lead Teller. Ability to develop relationships with clients and assist in determining their financial needs. Ability to be proactive in client facing relationships to determine needs and goals. Routinely meets referral goals. Effectiveness in client interactions. Excellent communication and interpersonal skills. Attention to detail and focus on task at hand. Organizational skills while managing multiple tasks. Ability to demonstrate participation as member of a team. Ability to use: Telephone, Fax, Copier, Calculator, BranchTeller Workstation (Teller 21 system), PC with Windows based applications, Key Counselor. Careers at Key KeyCorp is an Equal Opportunity Employer M/F/D/V

Please refer to job code 99975843 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Bank Tellers
Location:	New York, NY
County:	New York County
ZIP Code:	10001
Pay Rate:	Open
Job Terms:	full time
Company:	KeyCorp
Phone:	email only please
Fax:	email only please