Associate Technical Support

At KPMG we run our firm just as effectively as we support and strengthen our clients businesses. That means hiring talented people to help develop and manage our brand, publish our thought leadership, control our finances, run our IT infrastructure, and support our professionals in the field. There are great opportunities to build your career within our business. KPMG is a great place to build your career. We are currently seeking an Associate Technical Support to join us in our Washington D.C. office.

Responsibilities: ? Provide technical guidance to staff in the development, specification, implementation, and second-level workstation/desktop support for the National Support Center for areas where hands-on intervention is needed ? Provide service in accordance with established service level agreements ? Record problem symptoms and status information through the use of a computerized problem management system ? Proactively maintain communications with callers through analysis and resolution process particularly in difficult customer situations, to keep them informed of status ? Perform follow-up and escalation on outstanding problems ? Provide follow-up once resolved to help ensure customer satisfaction ? Troubleshoot wide and local area network workstation access and applications software ? Maintain operating procedures, configurations and end-user documentation ? Support client service professional of various levels within the firm and as such should be sensitive to the political implications of decisions ? Keep current with alternative information systems and technology ? Support the implementation of internal business systems

Qualifications: ? Two years of experience in Information Systems in support of office technology and desktop support ? Bachelors degree from an accredited college/university or equivalent level of knowledge ? High level of technical experience in diverse infrastructure technologies: desktop, applications, LAN, WAN, telephone, etc. ? Excellent verbal and written communications skills ? Excellent customer service skills and detail oriented ? Ability to prioritize and multitask in a fast-paced environment ? Strong interpersonal skills, with the ability to work with many levels of management and peers ? Strong teaming skills and self motivated ? Strong analytical ability for diagnosing and problem resolution ? Ability to gain detailed knowledge of the functional area being supported ? Willingness to embrace new technology and IS initiatives ? Able to be on-call at nights and weekends as necessary, on a rotational basis ? Able to travel at a moderate level of travel, as needed ? Ability to work any of the following shifts: o 7:30 a.m. - 4:30 p.m. o 8:00 a.m. - 5:00 p.m. o 8:30 a.m. - 5:30 p.m.

KPMG offers and supports flexible work arrangements as well as part-time schedules. We also offer a comprehensive compensation and benefits package.

Interested? We strongly encourage you to apply online at www.kpmgcareers.com and search for requisition 20762or click the job link below.

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KPMG. A great place to build your career.

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Please refer to job code 20762 when responding to this ad.

Category:	Information Technology
	> General Computers/IT      > Helpdesk/PC Support
Location:	Washington, DC
County:	District Of Columbia County
ZIP Code:	20001
Pay Rate:	Open
Job Terms:	full time
Company:	KPMG
Phone:	email only please
Fax:	email only please