Analyst, Application and Production Support, NY Fixed...Posted: October 29, 2009
Analyst, Application and Production Support, NY Fixed Income Product Technology The purpose of this role is to provide proactive desk support for FIP business users, facilitating the normal operation of day-to-day desk technology related activities and to continually drive refinement of procedures, processes and quality of service. Key Accountabilities: Primary Objectives: ? Liaise between clients, vendors and in house apps (front office, back office, middle office); ? Escalate problems and make enhancement requests as necessary. ? Analyze and identify areas for improvement, then propose, plan, and implement change. ? Troubleshoot and minimize impact of system issues and outages. ? Maintain, organize and enhance documentation for the Fixed Income application support team on Wiki documentation site. ? Maintain an • issue log? to document system issues and solutions. Job Requirements: (Knowledge/ Experience): Core Competencies / Skills: General ? Ability to troubleshoot technology and business problems under pressure. ? Ability to prioritize tasks based on criticality. ? 5-7 years supporting capital markets? businesses and technology Technical Skills ? OS: Unix, Windows, Citrix. ? Experience with Bloomberg TOMS, ION Winfits and Fixed Income customer e-Commerce platforms a significant benefit. Business Knowledge ? Working knowledge of global capital markets; knowledge of emerging markets, fixed income cash products and derivatives knowledge extremely desirable. ? Understanding of end-to-end trade flows from front office through to clearing. ? Knowledge of market data (Reuters / Bloomberg). ? Knowledge of business usage of Fixed Income trading systems and eCommerce platforms is highly desirable. Core Behaviors: ? Maintains a • client first? and customer service mentality. ? Ability to remain focused in high-pressure situations. ? Sense of urgency with the ability to prioritize. ? Strong sense of accountability; pursues resolution aggressively. ? Ability to maintain flexibility in a dynamic work environment. ? Strong written and oral communication skills. ? Ability to work collaboratively. ? Abides by the Code of Conduct. Required Skills/ Competencies/ Attributes: Education: BA/BS Required Accreditation(s): Special Conditions: none Diversity: Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best ? put clients first. EOE/M/F/D/V About RBC: Interested in finding out more? Click here. Back to top Please refer to job code 273216 when responding to this ad.
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| | Location: | New York, NY | | County: | New York County | | ZIP Code: | 10001 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | Royal Bank of Canada | | Phone: | email only please | | Fax: | email only please |
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