Financial Center Manager

This is a Store Manager position for the Washington DC East District  The Store Manager manages the retail sales and service functions  The primary goal is to serve the customers  total financial service needs resulting in greater market share  wallet share and profitability  This is accomplished by creating a vital sales and service organization  promoting teamwork with partners and other corporate departments  The Store Manager creates  trains and coaches a successful sales team through the development of staff as a competitive advantage  They are responsible for effective staff salary administration and rewards  The Store Manager develops and administers budgets  business development goals and objectives  staffing models  schedules and performance standards  Guidelines  The store manager level is determined by valuing a number of key store measurements  Key Duties  1  Actively Coaches all Sales and Service Team Members to Provide Extraordinary Customer Service  Achieves Sales and Service Mastery and Operational Excellence  2  Successfully Participates in Hiring  Developing  Leading  and Promoting Engagement for all Team Members  3  Consistently Provides an Extraordinary Level of Customer Service  4  Meets or Exceeds Store Wide Sales and Referral Goals as specified in the Wells Fargo Quarterly Incentive Plan  5  Adequately Schedules and Staffs to Ensure Proper Staffing Levels  6  Achieves 100  Compliance with Wells Fargo s Internal Policies and Procedures 7  Approves Customer Transactions Efficiently with second set of eyes  8  Assists with Other Store Duties as Required  Basic Qualifications  2 years retail bank branch management 2  years sales experience Two plus years interacting with people or customers Minimum Qualifications  Demonstrated and or proven ability to inspire  lead and motivate a team to achieve goals  Must have a strong work ethic  careful attention to detail and compliance of policies and procedures  Must be successful in hiring  developing  coaching and or training staff  Positive demeanor with an ability to motivate and inspire a team  A genuine empathy and concern for people  helping each team member achieve his her potential  Inspire a team to reach aggressive sales and customer service goals  Proven ability to engage  recognize and retain team members  Strong work ethic  Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team  Organizational skills  Desire to progress and continually grow within the company  Professional  Verbal Written Communication and Presence  Preferred Qualifications  Business acumen  ability to run a small business  Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team  Proven experience selling products and services  Proven experience meeting customer satisfaction goals  Proven experience working in a fast paced environment  Ability to work a flexible schedule that includes working weekends and some holidays  Ability to stand for extended periods of time The position change to Store Manager level 1 5  as appropriate  will take effect on 1 1 2010 with Peoplesoft conversion  The Store Manager 1 5 roles will be exempt positions    As an FCM through 11 15 2009  FCM will be coded as SWOT and receive 100  straight time pay for all hours worked in a workweek  including those over 40  50  of straight time pay for each hour worked over 40 in a workweek  and will not be docked for working fewer than normally scheduled in a workweek  except in very limited circumstances  If FCM earns any incentive compensation  they will receive additional overtime pay based on the incentive compensation and number of overtime hours worked  if any  in the incentive period    As an FCM between 11 16 2009 and 12 31 2009  FCM will be coded as non exempt  so FCM will receive 150  of their straight time pay for hours worked above 40 in a workweek  and docked for hours worked fewer than 40 in a workweek    As a Store Manager beginning 1 1 2010  Store Manager will be classified as exempt  so they will no longer be eligible for overtime pay for hours worked over 40 in a workweek  or docked when working fewer than 40 in a workweek

Please refer to job code 288254 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Other Finance
Location:	Washington, DC
County:	District Of Columbia County
ZIP Code:	20001
Pay Rate:	Open
Job Terms:	full time
Company:	Wachovia Corporation
Phone:	email only please
Fax:	email only please