Teller

Primary Purpose  Serve customers by accurately and promptly performing transactions while delivering exceptional customer service  Key  Understands key selling features and benefits  creates one minute approaches to be used with customers about each product to generate interest and referrals  Helps the team grow customer relationships by making sales referrals when appropriate  Promptly processes consumer and business transactions in an accurate and efficient manner  Follows bank policies  procedures  and security guidelines  complies with federal  state  and local regulations  maintains awareness of updated policies and procedures  Balances cash transactions daily and minimizes out of balance occurrences  If out of balance  resolves condition  corrects error and ensures appropriate customer notification  Conveys professional image and always demonstrates exceptional customer service behaviors  pleasant  makes eye contact  greet customers by name  professional attire  Helps enhance customer relationships by identifying opportunities and referring to the Financial Specialist  or other financial center personnel as appropriate  Effectively addresses customer service issues and or escalates to appropriate person  Participates with financial center team members to consistently meet or exceed customer service goals  Works as an active member of the Teller team to minimize customer wait time  Demonstrates product service knowledge on alternative delivery channels and proactively educates customers  Adheres to customer service protocols and processes  Actively participates with financial center team members and in daily huddles and team meetings to ensure that financial center goals are achieved  Delivers and proactively seeks feedback for improving personal  as well as team performance  REQUIREMENTS  Requirements  A High School diploma GED or are currently enrolled in a High School GED program is required  At least 1 year of retail sales and or customer service experience required  Previous experience selling products and services preferred  Strong customer relations and problem solving skills required  ability to communicate effectively with customers and establish rapport when handling customer inquiries and transactions  Excellent interpersonal  verbal communication and listening skills required  Proven ability to achieve goals  Must be able to effectively deal with high customer traffic and constant interruptions  Strong attention to detail is required  Experienced and comfortable using computers  Ability and desire to interact in a team environment  must be willing to contribute to team efforts  Teller or Cash handling experience is preferred  Mon 10 15 6 15  Tue 8 15 5 30 Wed OFF Thur  Fri 8 45 6 15 Sat 8 30 12 30

Please refer to job code 287616 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Bank Tellers
Location:	Baltimore, MD
County:	Baltimore City County
ZIP Code:	21201
Pay Rate:	Open
Job Terms:	full time
Company:	Wachovia Corporation
Phone:	email only please
Fax:	email only please