Financial Center Manager

Please disregard the emv listing in the posting as it is similar to the Wells Fargo area 2 MRP of  41,300.00    57,300.00    73,300.00  This position will change to Store Manager 2 on 1 1 2010  As an FCM between 11 16 09 and 12 31 09  you will be classified as non exempt  so you will receive 150  of the your straight time pay for hours worked above forty in a work week  and docked for hours worked fewer than forty in a work week  As a Store Manager beginning 1 1 2010  you will be classified as exempt  you will no longer be eligible for overtime pay for hours worked over forty in a work week  or docked when working fewer than forty hours in a work week  Responsibilities This position is not eligible for cross company hiring at this time due to system limitations  Therefore  only current Wachovia team members will be considered  Actively coaches all sales and service team members to provide extraordinary customer service  achieves sales and service mastery and operational excellence  Successfully participates in hiring  developing  leading  and promoting engagement for all team members  Consistently provides an extraordinary level of customer service  Meets or exceeds store wide sales and referral goals as specified in the Wells Fargo Incentive Plan  Adequately schedules and staffs to ensure proper staffing levels  Achieves 100  compliance with Wells Fargo s Internal Policies and Procedures  Approves customer transactions efficiently with second set of eyes  Assists with other store duties as required  Position Summary  Risk management accountability by proactively inspecting operational controls and coaching accordingly  Model the expected behaviors and hold team accountable for corporate expectations  Effectively optimize staffing schedules to maximize the production of the store  Hold others accountable to meet their production requirements  The ability to recruit top talent is essential to the success of the role expectations  Responsible for performance management by holding team accountable for sales and service results  Gain daily commitments from their team by conducting on the spot process coaching sessions  The ideal candidate must have strong teaching skills to ensure sales service team has the ability to increase wallet share  market share and profitability  Must present themselves as the face of Wells Fargo in their community through community involvement and networking  Create a consistent WOW experience for every client interaction  Actively observe team members and provide one on one coaching  Responsible to acquire new relationships  deepen and enhance current relationships resulting in increased market share  wallet share and profitability  Exceed client and corporate service expectation  Create a positive work environment that attracts top performers and develops their skills to maximize their potential  Exceed corporate retention expectations  Create a diverse workforce by partnering with recruiting and by understanding market demographics  Requirements  Basic qualifications  2  years retail or financial services management experience and 2  years sales experience  Two plus years interacting with people or customers  Minimum qualifications  Demonstrated and or proven ability to inspire  lead and motivate a team to achieve goals  Must have a strong work ethic  careful attention to detail and compliance of policies and procedures  Must be successful in hiring  developing  coaching and or training staffing  Positive demeanor with an ability to motivate and inspire a team A genuine empathy and concern for people  helping each team member achieve his her potential  Inspire a team to reach aggressive sales and customer service goals  Proven ability to engage  recognize and retain team members  Strong work ethic  Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team  Careful attention to detail and compliance with Wells Fargo policies and procedures  Organizational skills  Desire to progress and continually grow within the company  Professional  Verbal Written Communication and Presence  Strong communication skills  ability to provide meaningful context and align communications with our vision and values  consistently demonstrates proactive communication  constantly reaching out to team members informally  Demonstrated skill in use of computers  Preferred  Business acumen  ability to run a small business  Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team  Proven experience selling products and services  Proven experience meeting customer satisfaction goals Proven experience working in a fast paced environment  Ability to work a flexible schedule that includes working weekends and some holidays  Ability to stand for extended periods of time

Please refer to job code 287862 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Other Finance
Location:	Hockessin, DE
County:	New Castle County
ZIP Code:	19707
Pay Rate:	Open
Job Terms:	full time
Company:	Wachovia Corporation
Phone:	email only please
Fax:	email only please