HR Operations Coordinator IVPosted: November 5, 2009
• Provides customer service support to employees in virtual environment. • Reviews and assigns requisitions, works with hiring managers to determine internal sourcing, screens high-volume internal candidates, and builds candidate pipeline. • Consults with managers on Human Resource (HR) and recruiting processes, communicates front-end process capabilities to managers, and proposes solutions to HR needs. • Identifies areas for process improvements and provides process solutions for nonstandard, sub-process activities. • Specializes in the support processes and engages in the beginning-to-end support process within a sub-region or function. • Updates employee indicative data (i.e. new hires, requisitions, terminations, leave status, etc.); extracts reports when requested. • Updates Standard Operating Procedures (SOPs). • Oversees quality management of employee data in information databases; ensures that data is current and complete. • Provides guidance on recruitment plans. • May provide support process guidance to lower-level employees. Qualifications Position Prerequisites:This individual will assist in daily management activities related to the Service Center. For example, call monitoring, SLA monitoring, callback assignments, and trend reporting. They also will have incoming telephone contact with participants regarding various aspects of their Health and Welfare (HW) benefit plans. Other responsibilities may also include: handling escalated calls, training representatives, completing reports; maintaining records/files; reconciling applicable financial reports with third party data; and researching and responding to inquires from management and other personnel. Required Skills & Abilities: Prior Health & Weltfare Experience preferred (Other Customer Service or Human Resources backgrounds will be considered) to support ongoing Contact Center Team * Prior work experience in a customer- service focused environment * Excellent oral and written communication skills * Organizational and time management skills with the ability to handle multiple tasks simultaneously * Ability to remain poised, patient, empathetic, tactful and composed while talking with plan participants * Strong computer skills to include Windows, Microsoft Office and Internet Explorer * Strong math aptitude a plus Experience with Microsoft applications, primarily Excel, Outlook, and Word Strong Customer Service Skills * Excellent Problem Solving Skills * Excellent Business Acumen * Ability to multi-task, prioritize and manage time effectively * Detail Oriented Capabilities: Customer Interaction - Inbound Industry: Industry Independent Position Job - Human Resources Primary Location - United States-New Jersey - Cherry Hill Schedule - Full-time Job Type - Experienced Shift - Variable Travel - No Please refer to job code 1725373 when responding to this ad.
| Category: | Human Resources |
| | | Location: | Cherry Hill, NJ | | County: | Camden County | | ZIP Code: | 08002 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | Hewlett-Packard | | Phone: | email only please | | Fax: | email only please |
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