HR Operations Coordinator IVPosted: November 5, 2009
• Provides customer service support to employees in virtual environment. • Reviews and assigns requisitions, works with hiring managers to determine internal sourcing, screens high-volume internal candidates, and builds candidate pipeline. • Consults with managers on Human Resource (HR) and recruiting processes, communicates front-end process capabilities to managers, and proposes solutions to HR needs. • Identifies areas for process improvements and provides process solutions for nonstandard, sub-process activities. • Specializes in the support processes and engages in the beginning-to-end support process within a sub-region or function. • Updates employee indicative data (i.e. new hires, requisitions, terminations, leave status, etc.); extracts reports when requested. • Updates Standard Operating Procedures (SOPs). • Oversees quality management of employee data in information databases; ensures that data is current and complete. • Provides guidance on recruitment plans. • May provide support process guidance to lower-level employees. Qualifications Position Prerequisites:Under direct supervision, these individuals will have call and case work responsibilities related to a health and welfare for 6 -8 hours per day. Responsibilities may also include: reviewing proof documentation, updating participant records in the system; maintaining records/files; and researching and responding to inquires from management and other personnel. Required Skills & Abilities: Prior Health & Welfare Benefits Experience preferred (Other Customer Service and Human Resources background will be considered) * Prior work experience in a customer- service focused environment * Excellent oral and written communication skills * Organizational and time management skills with the ability to handle multiple tasks simultaneously * Ability to remain poised, patient, empathetic, tactful and composed while talking with plan participants * Strong computer skills to include Windows, Microsoft Office and Internet Explorer Experience with Microsoft applications, primarily Excel, Outlook, and Word Strong Customer Service Skills * Excellent Problem Solving Skills * Excellent Business Acumen * Ability to multi-task, prioritize and manage time effectively * Detail Oriented Capabilities: Customer Interaction - Inbound Industry: Industry Independent Position Job - Human Resources Primary Location - United States-New Jersey - Cherry Hill Schedule - Full-time Job Type - Experienced Shift - Day Job Travel - No Please refer to job code 1725948 when responding to this ad.
| Category: | Human Resources |
| | | Location: | Cherry Hill, NJ | | County: | Camden County | | ZIP Code: | 08002 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | Hewlett-Packard | | Phone: | email only please | | Fax: | email only please |
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