HR Operations Coordinator IIPosted: November 5, 2009
• Implements and manages Researches customer inquiries and provides support to employees in a virtual environment; escalates when needed. • Coordinates the opening, closing, and updating of staffing requisitions. • Coordinates quality improvement initiatives and may assist in developing solutions to increase efficiency. • Creates and analyzes weekly and monthly procedure, service center volume, and financial measurement reports. • Tracks quality control issues (e.g., error tracking and service delivery) and coordinates quality improvement initiatives. • Consults with managers on Human Resource (HR) or recruiting processes. • Identifies areas where processes can be standardized across countries; develops basic tools. • Specializes in the support processes for a functional area and is capable of supporting business and HR managers in assigned area of responsibility. Qualifications Position Prerequisites:This individual has direct telephone contact with Health & Welfare (HW) and Defined Benefit (DB) plan participants regarding various aspects of their benefit plan(s) to include medical, dental, life insurance and pension plans. This position may require up to 8 hours answering incoming calls per day. This individual is also responsible for the daily administrative work associated with benefit administration. Requirements may also include completing reports, maintaining records/files, and account reconciliation. Gathers, prepares, and analyzes data on benefit policies, programs and practices. Researches and responds to inquires from management and personnel. Performs other duties as assigned to include: * Prior work experience in a customer- service focused environment * Determining benefit eligibility * Identifying, researching and resolving data discrepancies * Establishing, updating and closing cases in the case management system * Reviewing and understanding Summary Plan Descriptions and Plan Documents * Contacting third parties to resolve participant issues (e.g. eligibility, stop payment/reissue) * Strong computer skills to include Windows, Microsoft Office and Internet Explorer * Adhering to standard time reporting practices (e.g. timesheets, billing code use) * Organizational and time management skills with the ability to handle multiple tasks simultaneously Skills & Abilities: * Experience in Defined Benefit and/or Health and Welfare administration is preferred * Educational background in Finance, Accounting, Human Resources, or Math is a plus * Organizational skills and time management skills with the ability to handle multiple tasks simultaneously * Excellent oral and written communication skills - with particular emphasis on articulation and grammar skills * Ability to remain poised, patient, empathetic, tactful and composed while handling plan participants * Strong computer skills to include Windows, Microsoft Office and Internet Explorer * Minimum of a 2 year degree or equivalent work experience is required * Verbal and written fluency in English and Spanish (Puerto Rican) required. Capabilities: Customer Interaction - Inbound Industry: Industry Independent Position Job - Human Resources Primary Location - United States-Virginia - Chesapeake Schedule - Full-time Job Type - Experienced Shift - Day Job Travel - No Please refer to job code 1726485 when responding to this ad.
| Category: | Human Resources |
| | | Location: | Chesapeake, VA | | County: | Chesapeake City County | | ZIP Code: | 23320 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | Hewlett-Packard | | Phone: | email only please | | Fax: | email only please |
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