HR Operations Coordinator II

• Implements and manages Researches customer inquiries and provides support to employees in a virtual environment; escalates when needed.

• Coordinates the opening, closing, and updating of staffing requisitions.

• Coordinates quality improvement initiatives and may assist in developing solutions to increase efficiency.

• Creates and analyzes weekly and monthly procedure, service center volume, and financial measurement reports.

• Tracks quality control issues (e.g., error tracking and service delivery) and coordinates quality improvement initiatives.

• Consults with managers on Human Resource (HR) or recruiting processes.

• Identifies areas where processes can be standardized across countries; develops basic tools.

• Specializes in the support processes for a functional area and is capable of supporting business and HR managers in assigned area of responsibility.

Qualifications

Position Prerequisites:HR Operations Coordinator II: This individual has direct telephone contact with participants regarding various aspects of their benefit plan(s) to include medical, dental, and life insurance. This position may require up to 6 hours answering incoming calls per day. This individual is also responsible for the daily administrative work associated with benefit administration. Requirements may also include completing reports, maintaining records/files, and account reconciliation. Gathers and prepares analysis on benefit policies, programs and practices. Researches and responds to inquires from management and personnel. Performs other duties as assigned to include: * Performing data entry * Producing standard reports * Establishing, updating and closing cases in the case management system * Reviewing edit reports; taking corrective action when necessary * Identifying, researching and resolving data discrepancies * Contacting third parties to resolve participant issues (e.g. eligibility, stop payment/reissue) * Reconciling Health & Welfare deductions * Developing and maintaining checklists, procedures and plan documentation * Quality reviewing work prior to peer review * Ability to toggle between multiple systems while on a call * Adhering to standard time reporting practices (e.g. timesheets, billing code use) * Participating in work groups to develop new approaches to work, products and services * Responding to inquiries from plan participants using plan specific information in a PC Windows environment * Assisting plan participants with transactions and other aspects of plan participation (i.e., benefits enrollment, changing benefit elections, and retirement benefit elections) * Working under deadlines * Typing letters and correspondence in Microsoft Word * Creating and manipulating Excel spreadsheets * Completing mail merges between Word, Excel, and Access * Copying, filing, and faxing correspondence * Reviewing and understanding Summary Plan Descriptions and Plan Documents * Determining benefit eligibility * Reviewing incoming forms for completion and accuracy; taking appropriate corrective action * Processing Health and Welfare benefit elections for employees, retirees and beneficiaries * Adhering to processing calendars * Accurately processing participant events and transactions * Performing project work * Using databases to document issues and provide status updates * Reviewing functional and technical specifications * Developing and maintaining checklists, procedures and plan documentation * Working with ExcellerateHRO employees and third parties to resolve issues Skills & Abilities: * Excellent oral and written communication skills - with particular emphasis on articulation and grammar skills * A minimum of 2 years work experience in a customer-service focused environment * Experience in Health and Welfare administration is preferred * Educational background in Benefits Administration, Insurance, Human Resources, Finance, or Accounting is a plus * Organizational skills and time management skills with the ability to handle multiple tasks simultaneously * Ability to remain poised, patient, empathetic, tactful and composed while handling plan participants * Strong math aptitude, judgment and decision making skills * Strong computer skills to include Windows, Microsoft Office and Internet Explorer * Minimum of a 2 year degree or equivalent work experience is required * Verbal and written fluency in English and Spanish preferred but not required

Capabilities: Customer Interaction - Inbound Industry: Industry Independent Position

Job - Human Resources

Primary Location - United States-Virginia - Chesapeake

Schedule - Full-time

Job Type - Experienced

Shift - Day Job

Travel - No

Please refer to job code 1725467 when responding to this ad.

Category:	Human Resources
Location:	Chesapeake, VA
County:	Chesapeake City County
ZIP Code:	23320
Pay Rate:	Open
Job Terms:	full time
Company:	Hewlett-Packard
Phone:	email only please
Fax:	email only please