HR Operations Coordinator IIIPosted: November 5, 2009
Provides customer service support to employees in virtual environment. • Reviews and assigns requisitions, works with hiring managers to determine internal hiring needs, and screens candidate pipeline. • Coordinates quality improvement initiatives and may assist in developing solutions to increase efficiency. • Consults with managers on Human Resource (HR) and recruiting processes and communicates front end process capabilities to managers. • Identifies areas where processes can be standardized across countries; develops basic tools. • Specializes in the support processes and engages in the beginning-to-end process within a function and/or sub region. • Updates employee indicative data (i.e. new hires, requisitions, terminations, leave status, etc.); extracts reports when requested. • Updates Standard Operating Procedures (SOPs). • Provides quality management of employee data in information databases, ensures that HR data is current and complete, and updates data in management tools and documentation. Qualifications Position Prerequisites:Under direct supervision, this individual has telephone contact with participants regarding various aspects of their Health and Welfare (HW) benefit plans. This position may require up to 7 hours answering incoming calls per day. Responsibilities may also include: completing reports; maintaining records/files; reconciling applicable financial reports with third party data; and researching and responding to inquires from management and other personnel. Required Skills & Abilities: Prior Health & Weltfare Experience preferred (Other Customer Service or Human Resources backgrounds will be considered) to support ongoing Contact Center Team * Prior work experience in a customer- service focused environment * Excellent oral and written communication skills * Organizational and time management skills with the ability to handle multiple tasks simultaneously * Ability to remain poised, patient, empathetic, tactful and composed while talking with plan participants * Strong computer skills to include Windows, Microsoft Office and Internet Explorer * Strong math aptitude a plus Experience with Microsoft applications, primarily Excel, Outlook, and Word Strong Customer Service Skills * Excellent Problem Solving Skills * Excellent Business Acumen * Ability to multi-task, prioritize and manage time effectively * Detail Oriented Capabilities: Customer Interaction - Inbound Industry: Industry Independent Position Job - Human Resources Primary Location - United States-New Jersey - Cherry Hill Schedule - Full-time Job Type - Experienced Shift - Day Job Travel - No Please refer to job code 1725573 when responding to this ad.
| Category: | Human Resources |
| | | Location: | Cherry Hill, NJ | | County: | Camden County | | ZIP Code: | 08002 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | Hewlett-Packard | | Phone: | email only please | | Fax: | email only please |
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