Teller Manager

Please disregard the emv listing in the posting as it is similar to the Wells Fargo area 2 MRP of  27,100  36,600    46,100  This posting will change to a Service Manager 1 on 1 1 2010  As a Teller Manager thru 12 31 09 and as a Service Manager I starting 1 1 2010  this is a non exempt position  Hires will receive 150  of their straight time pay for hours worked above 40 in a workweek  and docked for hours worked fewer than 40 in a work week  This position is not eligible for cross company hiring at this time due to system limitations  Therefore  only current Wachovia team members will be considered  Actively coaches all service team members to provide extraordinary customer service  achieves sales and service mastery and operational excellence  Successfully participates in hiring  developing  leading  and promoting engagement for all service team members  Consistently provides an extraordinary level of customer service  Meets or exceeds store wide sales and referral goals as specified in the Wells Fargo Incentive Plan  Adequately schedules and staffs to ensure proper staffing levels  Achieves 100  compliance with Wells Fargo s internal policies and procedures  Processes and approves customer transactions efficiently  Assists with other store duties as required  Position Summary  The Service Manager 1 partners with the Store Manager to position the store team for success  Responsibilities may include assisting with hiring  training  coaching and developing a highly engaged service team  He she must be able and willing to fill in for the Store Manager role when necessary  including coaching and observing the sales team members  The Service Manager 1 should be effective at observation  coaching  and providing feedback to ensure consistent team performance and excellent customer satisfaction which includes  demonstrated excellence at managing complex customer concerns and transactions  A Service Manager 1 consistently ensures compliance with all operational regulations  sales and service processes  policies and procedures  and completion of compliance requirements  This position includes individual cash handling and responsibility for assisting with effective scheduling  managing of the Teller line  lobby management and delegating essential tasks to ensure operational integrity while creating a positive customer experience  The Service Manager 1 serves as a model for the Wells Fargo Sales and Service culture while maintaining ethics  integrity  and embracing diversity  Requirements  Basic Qualifications  18  months interacting with people or customers  6  month s teller experience preferred  Minimum Qualifications  Positive demeanor with an ability to motivate and inspire a team  A genuine empathy and concern for people  helping each team member achieve his her potential  Inspire a team to reach aggressive sales and customer service goals  Proven ability to engage  recognize and retain team members  Strong work ethic  Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team  Careful attention to detail and compliance with Wells Fargo policies and procedures  Organizational skills  Desire to progress and continually grow within the company  Professional  Verbal Written Communication and Presence  Strong communication skills  ability to provide meaningful context and align communications with our vision and values  consistently demonstrates proactive communication  constantly reaching out to team members informally  Demonstrated skill in use of computers  Preferred qualifications  Proven experience selling products and services  Proven experience meeting customer satisfaction goals  Proven experience working in a fast paced environment  Ability to work a flexible schedule that includes working weekends and some holidays  Ability to stand for extended periods of time  Will work a forty hour work week between 8am and 6 15pm  Monday thru Friday  and rotating Saturday mornings 8 30 to 12 30

Please refer to job code 288849 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Bank Tellers
Location:	Wilmington, DE
County:	New Castle County
ZIP Code:	19801
Pay Rate:	Open
Job Terms:	full time
Company:	Wachovia Corporation
Phone:	email only please
Fax:	email only please