Help Desk Analyst

Modis has been tasked by one of their most respected clients to identify the following due to expansion of their enterprise support center.  Located in the Philadelphia, our client supports their North America Operations on a 24/7 basis. Our client anticipates the addition of 6-9 Level/Tier 1 Help Desk professionals due to growth and the need to maintain the utmost level of professional support. 

Requirements:
- Professional and customer centric
- 2+ years of Help Desk or phone as well as desktop support
- Experience handling 30+ inbound calls per day
- Support of basic Microsoft Applications and related issues
- Password resets
- Troubleshoot AV Equipment
- Resolve general network connectivity issues including VPN and Wireless
- Prior use of industry leading Help Desk systems
- Professional and outstanding communication skills required.
- A pre-interview is required in our office to be considered for this opportunity before being presented to the client for review as well as 2 professional/recent references.

- These positions are intended to be on a Contract basis with the likelihood of Full-time employment with client after a period of no less than 6 months.
- Hourly rates will be determined based on experience.

Please reply ONLY if you possess the required experience.  Unfortunately, Modis is not providing sponsorship at this time and is not interested in expanding 3rd Party Partner relationships.  We encourage Green Card, EAD and naturalized individuals to apply for our positions.  Selected candidates residing outside the Tri-State (PA, NJ and DE) will be required to relocate at their own expense (unless otherwise stated).  Forward your resume to Daniele.DeFeo@modis.com for immediate consideration. 

Modis Information Technology is one of eight lines of business under the MPS Group.  The MPS Group is a publicly traded company, doing business in Europe, Canada and the United States.  We employ over 1,500 internal employees, more 10,000 consultants and place thousands of direct employees with our clients on a monthly basis.  I invite you to learn more about the opportunities that are available with our clients.

Please refer to job code PAhd91279 when responding to this ad.

Category:	Information Technology
	> Helpdesk/PC Support
Location:	Philadelphia, PA
County:	Philadelphia County
ZIP Code:	19019
Pay Rate:	Open
Job Terms:	full time
Company:	Modis
Phone:	e-mail
Fax:	610-524-9557