Telecommunications Analyst - 2nd ShiftPosted: November 11, 2009
THIS JOB IS STILL ON HOLD BUT I WILL CONTINUE TO ACCEPT RESUMES.
2nd shift - 3 PM to 11 PM with shift differential.
Need Senior Telecomm Analyst with strong Avaya PBX (S87xx) hands-on programming experience. Also requires strong Project Management skills.
MUST have Avaya and/or Cisco VoIP hands-on and programming experience.
Requires 5 ++ years experience and proficiency in Telecomm. Should have call center exposure.
Principle Responsibilities:
Assist in planning, design, and implementation of telecommunication systems
Work with end users, business units and external client technical teams to meet the telecommunications needs of all users and include in future policies and telecommunications planning and development
Support call center end users globally, make recommendations to improve quality, services, reliability, and cost effectiveness of voice communications systems
Procure quotations for telecommunications equipment for projects and obtain approvals for this equipment from upper management
Develop detailed project plans; manage projects from proposal to implementation
Work closely with client program managers to ensure timely delivery of client telecommunication needs
Develop procedures and processes for the ongoing operation, maintenance, and backup of telecommunications equipment and systems to ensure 99.99% availability across enterprise
Function as part of team consisting of voice and data personnel, end user personnel, outside vendors and clients to solve business problems
Assist in development of Telecommunications Analyst role to ensure proper functioning of the department
Report to Supervisor of Voice Communications in Corporate Headquarters
Qualified Candidates Should Possess:
BA/BS in Computer Science, Information Systems, or equivalent discipline or equivalent work experience
Strong Avaya PBX experience with VoIP with Avaya Certification Preferred.
Experience with Nortel PBX systems, Aspect, or Cisco ICM/Call Manager a plus
Proficient knowledge of call center technology, carrier transport and provisioning (T1, ISDN, T3) PBX systems, and voice mail systems
General knowledge of networking and routing and LAN/WAN protocols
Hands-on engineering and design of voice systems
Demonstrated problem-solving skills and excellent communications and customer service skills
Equipment, Applications and Tools: Avaya voice system platforms, preferably S87xx experience, Avaya VoIP, MS Office Suite, Visio.
Occasional travel is required. Please refer to job code 3096 when responding to this ad.
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