CONFERENCE CENTER GENERAL MANAGER

CONFERENCE CENTER GENERAL MANAGER

  Job ID: JML0511102490  Description:                                A Fresh Approach To Great Results.

Charlotte-based Compass Group North Americais the leader in foodservice management and support services. By combining fresh ideas with the industrys greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one -- to continue to rise above the competition in every aspect of our business -- from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s ourgreat peopleprovidinggreat servicethat generates ourgreat results. In turn, its important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success: Job Description: CONFERENCE CENTER GENERAL MANAGER The Conference Center General Manager is responsible for overseeing the central reservations function plus all aspects of conference center planning. The Conference Center General Manager will ensure that all staff members deliver superior customer service, that meeting room utilization is maximized through the central booking process, and that the professionalism and effectiveness of the Conference Planning and Central Reservations team serve to reduce the practical and logistical burden on executives and their support staffs in managing meeting logistics and coordinating visitor needs.  Responsibilities: * Planning, organizing, directing and evaluating the activities of the Conference Planning and Central Reservations teams  * Overseeing the daily operations of the above functions through direct interface and communication with the lead members of each team * Working with the client to ensure that goals and expectations are fully understood, and then communicating such expectations to the staff and incorporating them into all aspects of the FLIK operation * Maintaining close communications with the client to ensure that the FLIK staff is meeting and exceeding expectations on an ongoing basis * Developing Quarterly Action Plans for the completion of projects designed to improve services and enhance customer satisfaction, as part of the operations yearly initiatives * Managing all human resources functions related to FLIK associates, including the recruiting, hiring, initial training and ongoing professional development of staff members * The teaching and implementation of FLIK Platinum Service®principles within the Conference Planning and Reservations functions * Overseeing the implementation of necessary administrative duties such as scheduling, payroll, etc. for the entire FLIK team at the account * Managing all financial aspects of the Conference Planning and Reservation functions, ensuring accurate and timely reporting * Continually monitoring payroll and other expenses, ensuring that they are in line with budget and with forecasted levels of business * Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditures of company funds  * Effectively manage the team, and take ultimate responsibility for all aspects of team  * Ensure services and standards are maintained in line with Credit Suisse guidelines  * Deal effectively and promptly with questions/issues raised with regard to service standards  * Liaise with appropriate departments to ensure consistency of service (Catering, Global Media Services, Building Services, Mailroom, Security etc), and take responsibility for overcoming issues/problems affecting service standards  * Be the overall point of contact for customers within the Firm, and deal effectively with specific requirements (special service arrangements, high usage customers, complaints etc)  * Implement new initiatives to improve and expand services and standards across the whole department  * Devise and present information appropriately as required (statistics, usage), combining knowledge of systems used with the creativity for report writing and presentation  * Delegate duties/tasks appropriately to the supervisors and team. Ensure supervisors and team leaders have an understanding of the procedures and client expectations in order to deputize in absence of Management  * Implement strategies to deliver the highest levels of customer service. Ensure these are maintained at all times  * Ensure training is planned, implemented and reviewed on a regular basis  * Monitoring the shared mailbox and online request form to ensure all reservations are being proceed in a timely manner  * Attend weekly Pre Cons with client and onsite Catering Director  * Carrying out and/or overseeing the implementation of necessary administrative duties such as scheduling, payroll, etc. * Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed * Ensuring that current policies, procedures and guidelines are being followed by associates * Establishing and maintaining excellent working relationships with key internal departments, as well as with external purveyors and contractors supporting the Firm at the relevant locations * Conducting weekly staff meetings, focusing on enhanced communications, departmental effectiveness and customer satisfaction * Conducting quarterly operations reviews with the client * Managing the FLIK Quality Assurance process within the two areas of responsibility (Conference Planning and Reservations) * Maintaining a constant relationship and communication channel with the FLIK International corporate office and support team Qualifications: * Bachelors degree or higher Preferred * Have a least 5 years hotel or conference center management experience * Excellent customer service skills * Proficient in Microsoft Office products * Strong communication skills essential * Must possess ability to think quickly and accurately * Must be able to read, analyze and operate within a defined budget * Must also have general knowledge and experience in HR, payroll and accounting; food and beverage knowledge mandatory * Experience planning business meetings, training sessions, conferences, weddings and other social events is required Great People. Great Service. Great Results. At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If youre looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industrys best. Achieving leadership in the foodservice industry Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V Requirements:

Career Level Management (Manager/Director) Sector Flik Areas of Interest Hotel/Conference Center Management Education Bachelors Degree Locale New York-New York City Preferred Language English

Please refer to job code compassgroup-293999 when responding to this ad.

Category:	Other Jobs
Location:	New York City, NY
County:	County
ZIP Code:
Pay Rate:	Open
Job Terms:	full time
Company:	Compass Group
Phone:	email only please
Fax:	email only please