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Accounting Manager PA: Broomall Duties and Accountabilities: 1.Responsible for the monthly processing of financial statements, including entries and general ledger reconciliation for FMFCU and SFN. 2.Make personnel recommendations regarding employment, performance evaluation, salary, promotions, transfers and terminations. 3.Responsible for directing and developing the activities of employees in the department. 4.Responsible for compiling and preparing annual operating budget for approval. 5.Responsible for accounting policies and procedures and insuring proper compliance and implementation for the Credit Union and State Mortgage. 6.Responsible for the research and implementation of a variety of new or enhanced accounting applications such as new general ledger software, branch accounting, and accounts payable. 7.Coordinate and integrate accounting functions to provide quality support for all other functional units with the credit union, measuring effectiveness through regular contact with managers/supervisors of these units. 8.Assist auditors, both internal and external, and NCUA examiners. 9.Responsible for active participation in the ALM Committee meetings. 10.Assist and backup the Financial Analyst and Controller. 11.Create and monitor quarterly operating expense and capital budget variances. 12.Perform other duties as assigned. Service Standards Maintain a positive WELCOME HOME atmosphere. Education and Experience BA/BS degree in Accounting or Finance and a minimum of 5 years experience as an Accounting Manager in a financial institution, with strong technology skills or, equivalent experience. CPA strongly preferred. |
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Assistant Branch Manager PA: Media •Assume the responsibilities of Branch Manager in the absence of the Branch Manager. Assist the Branch Manager to insure that all company policies and procedures are followed and maintained. •Assist the Branch Manager in promoting and achieving sales goals •Maximize member satisfaction with exceptional service by incorporating the WELCOME HOME spirit throughout the branch. Is responsible for setting quality standards in the service area and developing a team atmosphere. •Assist in the selection, training, supervision, and evaluation of branch staff. •Coordinates activities to implement the institution's policies, procedures, and practices in daily operations serving as an expert on the credit union's products, services, and policies. •Insure that employees work within the company policies to preserve the security of company assets while maintaining a safe work environment. •Tracks and prepares operational/sales reports for the Branch Manager. •Assists staff with difficult transactions or members. •Is responsible for compliance with all required regulations and polices, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations. •Demonstrates oral and written communication skills to effectively interface with members and credit union management. Conducts and maintains member relations activities, including the resolution of any complaints. •Counsels members on various financial services and products and acts as authority for IRAs. Assists staff with general problem solving, cross-selling and business development. •Maintains knowledge of and implements budget and cost control functions. •Assists staff with loan and mortgage criteria and questions including interviewing, completion of forms/notes and disbursement. •Maintain professional development by obtaining 15 credits per year through Choice University. •Perform additional duties and responsibilities as requested. Supervisory Responsibilities Directly supervises employees in the Branch. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education and/or Experience Bachelor’s degree with at least two years of management experience within a retail or financial services environment is required or, equivalent experience. |
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Float Teller PA: Upper Darby 1.Represent the Credit Union in a courteous and professional manner. 2.Processes share deposits and loan payments and other member transactions including, but not limited to, cash advances, travelers’ checks, cashiers’ checks and money orders. 3.Disburse cash or check withdrawals and process transfers. 4.Verify transactions. Monitor deposit amounts and examine documents for endorsement and negotiability. Detect and resolve discrepancies promptly. 5.Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance conditions. May be required to open and close accounts depending on branch location. 6.Cross-sell credit union products and services and CUSO products to members to assist in meeting their financial needs. 7.Answer questions and solve problems for members by listening, collecting data, finding solutions, and reporting results to the member. 8.Demonstrate the Welcome Home spirit 9.Keep Branch Manager and/or Head Teller informed of any problems or concerns. 10.Maintain professional development by obtaining 15 credits per year through Choice University. 11.Complete required reports and records in an accurate and timely manner. 12.Ensure that work area is secure, clean, and well maintained. 13.Perform other duties as assigned. Education and/or Experience High School Diploma and 2 years of experience in financial services industry or experience in customer service, or money handling or, equivalent experience. Good communication skills, professional dress, good math skills required. Ability to work evening and weekend hours, dependent on location. |
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Fraud Investigator PA: Broomall •Coordinate and professionally handle and facilitate the recovery of losses through civil / criminal processes. This includes maintaining a fraud database to proactively identify potential risks and losses due to criminal activities. •Establish procedures for investigating electronic and financial crimes and coordinate the flow of information or requests to and from appropriate Federal and State law enforcement agencies. •Monitor existing, new and emerging criminal trends as they relate to financial institutions and develop strategies to protect the organization from these criminal initiatives. •Establish and cultivate direct relationships with key law enforcement agencies. •Represent FMFCU in local, state and federal court systems regarding civil and criminal complaints and issues. •On-going personal development by researching evolving technologies available to implement preventative solutions as they become available. •Analyze fraud loss data and recommend policy or procedural changes based on analysis of trends and other findings. •Conducts logical investigations of financial institution fraud. •Investigate all known or suspected fraudulent, criminal activities against our products and operations, ensuring that proper organizational standards are followed. •Develop and refine procedures on an ongoing basis to minimize the Credit Union’s risk exposure in deposit operations, new accounts and for general fraud prevention. •All other duties as assigned. Education & Experience: Bachelor’s degree plus 5 years of prior law enforcement experience or relevant financial crimes investigative experience or, equivalent experience. Computer related crimes a plus. Strong knowledge of interview techniques Knowledge of Microsoft Word, Excel and Outlook. Ability to establish and maintain rapport with all levels of management and staff. Strong oral and written communication skills are a must. Ability to present observations and recommendations in a positive manner. Well organized, efficient, detail-oriented. Ability to work independently. |
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Member Serivce Rep- various locations PA: Brooomall 1.May process cash/non-cash transactions for members; Do so accurately and efficiently. 2.Assist in meeting Branch goals by expanding member relationships through active selling of Credit Union products and services. Recommend products and services appropriate to members’ financial needs. 3.Keep current on Credit Union products and services to effectively respond to all member inquiries through the Intranet (Buzz), bulletin board notices, meeting minutes, etc. 4.Responsible for the accurate, daily, Branch settlement. Control the vault, ATM machine and all negotiable instruments within the Branch. 5.Maintain professional development by obtaining 15 credits per year through Choice University. 6.Maintain supplies for negotiable items and back counter supplies. Complete monthly Branch audits of all negotiable instruments and logs. 7.Resolve basic service issues. Complete routine file maintenance requests and services for existing members. 8.Adhere to all Service Standards to provide a favorable experience with every transaction by complying with all Credit Union policies and procedures. 9.Perform additional duties and responsibilities as required. Service Standards Maintain a positive WELCOME HOME atmosphere. Education & Experience High School degree plus 2-3 years of customer experience or related financial services experience required or, equivalent experience. |
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Member Service Rep II PA: Folsom 1.May process cash/non-cash transactions for members; Do so accurately and efficiently. 2.Assist in meeting Branch goals by expanding member relationships through active selling of Credit Union products and services. Recommend products and services appropriate to members’ financial needs. 3.Set up and process loans. Explain type of loan, rates and payment process. Request pertinent paperwork such as: pay stub copies, insurance forms, dealer invoice, etc., depending on type of loan. Contact member to close the loan or counsel on changes to make in order to gain approval. Interface with Loan Officers. 4.Keep current on Credit Union products and services to effectively respond to all member inquiries through the Intranet (Buzz), bulletin board notices, meeting minutes, etc. 5.Maintain supplies for negotiable items and back counter. Complete monthly branch audits of all negotiable instruments and logs. 6.Responsible for the accurate, daily, Branch settlement. Control the vault, ATM machine and all negotiable instruments within the Branch. 7.Maintain professional development by obtaining 15 credits per year through Choice University. 8.Adhere to all Service Standards to provide a favorable experience with every transaction by complying with all Credit Union policies and procedures. 9.Perform additional duties and responsibilities as required. Service Standards Maintain a positive WELCOME HOME atmosphere. Education & Experience Associate’s degree plus 2 years of related financial services experience or, equivalent experience. Bachelors degree preferred. |
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Mortgage Servicer PA: Broomall Duties and Accountabilities: 1.New loan and mortgage payment activity: ·Responsible for accurately adding new loans to the Servicing system. ·Assumes responsibility for trust accounting and auditing loan files for accuracy and data integrity. ·Assumes responsibility for acquiring legal documents for collateral/lender/homeowner protection. ·Assists Servicing Coordinator in preparation of month end report and remittances to investors. ·Creates mortgages transaction registers and distributes as needed. ·Prepares mortgage payment notices and coupons during month prior to the first payment ·Mails welcome letters with coupons and notices ·Processes mortgage payment coupons and checks received including collection drafts. ·Prepares check listing to Accounting Department. 2.Mortgage verifications and payoffs: ·Provide payoff statements and mortgage verifications as requested. ·Process payoff checks and notify accounting department for report to investor. ·Process paid off files and insures all recording information is in Servicing system in preparation for Satisfaction of Mortgage. 3.Escrow account activity: ·Minimize payments of tax penalties and lapsed insurance policies by enforcement of processing quality standards. ·Ensure compliance with all investor, state and federal guidelines regarding escrow administration and investor accounting functions. ·Review and analyze third party reports for non-escrowed accounts to assure a tax sale does not negatively impact collateral protection. ·Assist in annual escrow analysis to assure all loans are reflecting accurate collection of funds to avoid deficits that result in payment increase. 4.Assumes responsibility for responding to third party/quality control issues. 5.Assumes additional responsibilities as requested. |
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MSR II- Part time Float in assigned region PA: Broomall This position will be required to float throughout our assigned region of branches: DESCRIPTION OF DUTIES: ·Promotes the credit union’s and CUSO’s products and services ·Consistently and proactively cross-sells credit union and CUSO products based upon member’s needs ·Processes loan requests from input through disbursement. ·Opens and services all types of depository accounts. ·Processes all types of cash/non-cash transactions for members. ·Effectively responds to types of all member inquiries. MINIMUM REQUIREMENTS: ·Strong Communication and member service skills. ·Solid product knowledge of FMFCU products and services. ·Strong Understanding of Operations & Policy & Procedures ·Willingness to work a flexible schedule, including evenings & Saturdays ·Supports Welcome Home Culture ·Must have loan experience on all FMFCU loan products (with the exception of mortgages). |
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MSR II- various locations PA: Broomall 1.May process cash/non-cash transactions for members; Do so accurately and efficiently. 2.Assist in meeting Branch goals by expanding member relationships through active selling of Credit Union products and services. Recommend products and services appropriate to members’ financial needs. 3.Set up and process loans. Explain type of loan, rates and payment process. Request pertinent paperwork such as: pay stub copies, insurance forms, dealer invoice, etc., depending on type of loan. Contact member to close the loan or counsel on changes to make in order to gain approval. Interface with Loan Officers. 4.Keep current on Credit Union products and services to effectively respond to all member inquiries through the Intranet (Buzz), bulletin board notices, meeting minutes, etc. 5.Maintain supplies for negotiable items and back counter. Complete monthly branch audits of all negotiable instruments and logs. 6.Responsible for the accurate, daily, Branch settlement. Control the vault, ATM machine and all negotiable instruments within the Branch. 7.Maintain professional development by obtaining 15 credits per year through Choice University. 8.Adhere to all Service Standards to provide a favorable experience with every transaction by complying with all Credit Union policies and procedures. 9.Perform additional duties and responsibilities as required. Service Standards: Maintain a positive WELCOME HOME atmosphere. Education & Experience: Associate’s degree plus 2 years of related financial services experience or, equivalent experience. Bachelors degree preferred. |
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Part Time Floating Teller PA: Media 20 hours per week. Duties and Accountabilities: 1.Represent the Credit Union in a courteous and professional manner. 2.Process transactions via a remote teller station using video components. 3.Receive share deposits and loan payments. 4.Process cash advances, travelers’ checks, cashiers’ checks, money orders, bank-to-bank wires, and West Union wires. 5.Disburse cash or check share withdrawals. 6.Process transfers. 7.Verify transactions. Monitor deposit amounts and examine documents for endorsement and negotiability. Detect and resolve discrepancies promptly. 8.Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance conditions. 9.Present and explain Credit Union and CUSO products and services to members and assist in meeting their financial needs. Open and close accounts. Order checks for members’ accounts. Complete payroll deduction and authorization forms. 10.Answer questions and solve problems for members by listening, collecting data, finding solutions, and reporting results to the member. 11.Resolve member bookkeeping and checking account problems. Take stop payment orders. 12.Consistently and proactively cross-sell FMFCU and CUSO products based upon member needs 13.Demonstrate the Welcome Home spirit 14.Keep Branch Manager and/or Head Teller informed of any problems or concerns. 15.Complete required reports and records in an accurate and timely manner. 16.Ensure that work area is clean, secure and well maintained. 17.Perform other duties as assigned. QUALIFICATIONS Education High School graduate or equivalent. Business courses or Associate’s Degree preferred. Service Standards Maintain a positive WELCOME HOME atmosphere in support of Stellar Service and Mystery Shop guidelines. Skills/Abilities Good communication skills, professional dress, good math skills |
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Risk Management Associate PA: Broomall •Perform daily transaction analysis of member accounts through review of daily reports, Patriot officer and Guardian officer software and taking appropriate action to minimize losses and maintain compliance with BSA requirements. •Responsible for updating alarm codes and contact lists for credit union personnel. •Responsible for processing payments sent to the credit union for losses incurred. •Responsible for assisting Fraud Investigator and Security Officer by inputting cases in the ECM case management system and preparing case files. •Responsible to monitor departmental Red Flag tracking requirements on a monthly basis and generating reports as needed. •Responsible for updating the credit unions card access and alarm systems. •Responsible for inputting and tracking “Hot File” reports entered in Deluxe Detect. •Identifies and reports discrepancies, errors, and other detected problems. •Assist Compliance Officer(s) as needed. •Assist the Internal Auditor with Branch Audits and other necessary tasks. •Perform daily transaction analysis of member accounts through review of daily reports, and take appropriate action to minimize losses. •All other duties as assigned. Education & Experience: Bachelor’s degree in Criminal Justice or related field or, equivalent experience. Knowledge of Microsoft Word, Excel, and Access, and Outlook. Strong oral and written communication skills are a must. Well organized, efficient, detail-oriented. Ability to work independently in a fast paced environment. Comfort working in a dynamic, team environment. |
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Teller PA: West Chester 1.Represent the Credit Union in a courteous and professional manner. 2.Processes share deposits and loan payments and other member transactions including, but not limited to, cash advances, travelers’ checks, cashiers’ checks and money orders. 3.Disburse cash or check withdrawals and process transfers. 4.Verify transactions. Monitor deposit amounts and examine documents for endorsement and negotiability. Detect and resolve discrepancies promptly. 5.Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance conditions. May be required to open and close accounts depending on branch location. 6.Cross-sell credit union products and services and CUSO products to members to assist in meeting their financial needs. 7.Answer questions and solve problems for members by listening, collecting data, finding solutions, and reporting results to the member. 8.Demonstrate the Welcome Home spirit 9.Keep Branch Manager and/or Head Teller informed of any problems or concerns. 10.Maintain professional development by obtaining 15 credits per year through Choice University. 11.Complete required reports and records in an accurate and timely manner. 12.Ensure that work area is secure, clean, and well maintained. 13.Perform other duties as assigned. Education and/or Experience High School Diploma and 2 years of experience in financial services industry or experience in customer service, or money handling or, equivalent experience. Good communication skills, professional dress, good math skills required. Ability to work evening and weekend hours, dependent on location. |
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Teller PA: Media 1.Represent the Credit Union in a courteous and professional manner. 2.Processes share deposits and loan payments and other member transactions including, but not limited to, cash advances, travelers’ checks, cashiers’ checks and money orders. 3.Disburse cash or check withdrawals and process transfers. 4.Verify transactions. Monitor deposit amounts and examine documents for endorsement and negotiability. Detect and resolve discrepancies promptly. 5.Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance conditions. May be required to open and close accounts depending on branch location. 6.Cross-sell credit union products and services and CUSO products to members to assist in meeting their financial needs. 7.Answer questions and solve problems for members by listening, collecting data, finding solutions, and reporting results to the member. 8.Demonstrate the Welcome Home spirit 9.Keep Branch Manager and/or Head Teller informed of any problems or concerns. 10.Maintain professional development by obtaining 15 credits per year through Choice University. 11.Complete required reports and records in an accurate and timely manner. 12.Ensure that work area is secure, clean, and well maintained. 13.Perform other duties as assigned. Education and/or Experience High School Diploma and 2 years of experience in financial services industry or experience in customer service, or money handling or, equivalent experience. Good communication skills, professional dress, good math skills required. Ability to work evening and weekend hours, dependent on location. |
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